At Alphaweaves, operated by Vibe wardrobe emporium private limited, we are dedicated to providing a smooth and worry-free shopping experience. In this document, “we,” “us,” and “our” refer to Vibe wardrobe emporium private limited, while “you,” “your,” and “user” refer to our valued customers. By making a purchase on our website, you agree to the terms and conditions outlined below regarding returns and refunds. If your order needs to be returned, the following guidelines will help you through the process.

Eligibility for Returns

• Items must be unused, unwashed, and in their original condition, with all tags, labels, and packaging intact.
• All tags, labels, and boxes must be returned in their original form.
• Products that have been worn, cleaned, or altered in any way are not eligible for return.
• Return requests must be raised within 48 hours from the date of delivery. To initiate a return, contact our customer service team within this period.
• Items not meeting these conditions will not be accepted for return.

How to Initiate a Return

Step 1: Initiate a Request
Send an email with your Order ID and reason for return vibewardrobeemporiumpvtltd@gmail.com .

Step 2: Share Supporting Photos
If the item is damaged, defective, or incorrect, attach clear images showing the issue to help expedite processing.

Step 3: Follow the Return Instructions
Once your return request is approved, you will receive detailed instructions on how to send the item back.

We reserve the right to decline returns that do not meet our stated guidelines.

Refund Process & Timeline

Once we receive your returned product, our team will inspect it to verify that it meets our return conditions. You will be informed whether your refund has been approved or rejected.
If approved, the refund will be issued to your original payment method within 5–7 business days, and a confirmation email will be sent once the transaction is completed.

Partial Refund Guidelines

In certain cases where an item only partially meets the return criteria (for example, minor damage or missing packaging), a partial refund may be issued at our discretion.

Damaged, Defective, or Incorrect Product

If you receive an item that is damaged, defective, or different from what you ordered, please submit a return request within 48 hours of delivery. Attach clear photos or videos of the issue in your email so we can resolve the matter promptly.

Need Assistance?

If you have any questions or need help with your return or refund, please reach out to our customer support team at vibewardrobeemporiumpvtltd@gmail.com .

Thank you for shopping with Alphaweaves. Your trust means everything to us, and we are committed to ensuring your experience remains positive and effortless.