At Alphaweaves, we are dedicated to providing our customers with a seamless, transparent, and reliable shopping experience. We value fair treatment and accountability in addressing every concern. This Grievance Redressal Policy ensures that all customer issues are resolved promptly, professionally, and in accordance with applicable laws.

What is a Grievance?

A grievance refers to any concern, dissatisfaction, or issue arising from a product or service purchased through our platform for which a resolution is sought. This may include, but is not limited to:

• Product quality or defects
• Incorrect or delayed deliveries
• Payment-related issues
• Return, refund, or exchange concerns
• Dissatisfaction with customer service
• Queries regarding company policies

How to Raise a Grievance

If you encounter any issue, we encourage you to reach out through our customer support channels. The process is simple:

1. Visit Our Help Centre or Contact Us Page
   Go to the “Help Centre” or “Contact Us” section on our website or mobile app.
2. Select Your Issue
   Choose the relevant category that best matches your concern.
3. Submit Your Query
   Provide essential details such as your Order ID, a brief description of the issue, and any supporting documents or images.
    

Once your request is submitted, our support team will review it and respond as soon as possible.

Escalation to Grievance Officer

If your concern remains unresolved or you are not satisfied with the response provided by our support team, you may escalate the matter to our Grievance Officer, in accordance with the Information Technology Act, 2000 and other applicable laws.

Alphaweaves has appointed a dedicated Grievance Redressal Officer responsible for monitoring complaint resolution, ensuring fairness, and handling unresolved or escalated matters. You may contact the Grievance Officer via email at vibewardrobeemporiumpvtltd@gmail.com .

Grievance Handling Process

• Acknowledgement: You will receive an acknowledgment of your grievance within 48 hours via email.
• Unique Ticket/Reference ID: A unique grievance ID will be generated and shared for tracking purposes.
• Resolution Timeline: Our team, along with the Grievance Officer, will strive to resolve your concern promptly—typically within 7 working days, or as required under applicable law.
• Updates & Communication: Regular updates on the progress of your grievance will be shared through your registered communication method.
   

Closure of Grievance

A grievance will be considered closed and resolved under any of the following conditions:

• You have received a satisfactory resolution from our support team or Grievance Officer.
• You do not respond within a reasonable time after a resolution has been offered.
• A final resolution has been provided in compliance with our policies and applicable laws.

Contact Us

For further queries or to raise a grievance, please reach out to us at vibewardrobeemporiumpvtltd@gmail.com .

Note

This policy may be updated from time to time to reflect operational or legal changes. For the most current version, please review our Terms of Use and Privacy Policy pages.